Bitbuy Login — Quick Guide for Canadians

How to log in (step-by-step)

1. Open your browser and go to https://www.bitbuy.ca/login or open the Bitbuy mobile app.
2. Enter the email address you used to register and your password.
3. If prompted, complete the two-factor authentication (2FA) step — typically using an authenticator app or SMS code.
4. When signed in, you will land on the dashboard where you can view balances, trade, and deposit/withdraw funds.

Tip: For added safety, avoid logging in on public Wi‑Fi. Use a private network and keep your device software updated.

Common login problems & troubleshooting

• Incorrect password: Use the "Forgot password" link on the login page to reset. Check your spam folder for the reset email.
• 2FA not working: If your authenticator app shows an incorrect time, sync its clock or use Bitbuy's backup codes. If you used SMS and aren’t receiving texts, contact your carrier.
• Account locked or suspicious activity: Bitbuy may temporarily lock accounts. Contact Bitbuy support and be ready to verify your identity.
• Unable to access email: If you no longer control the email on your Bitbuy account, prepare government ID and contact support for account recovery steps.

Security best practices

• Enable 2FA with an authenticator app (Google Authenticator, Authy) rather than SMS when possible.
• Use a strong, unique password and consider a reputable password manager.
• Enable biometric unlock on mobile devices for convenience and security.
• Be wary of phishing emails. Legitimate Bitbuy messages will come from @bitbuy.ca addresses — always check the sender and hover over links before clicking.

Account recovery & support

If you need help recovering access, gather identifying information such as account email, date of birth, and any KYC documents you uploaded. Visit Bitbuy’s support centre or submit a request through the website’s contact form.

Keep notes of any support ticket numbers and reply promptly to verification requests. For urgent issues (suspected theft or compromised accounts), mention that your account is at risk to prioritise the request.

FAQ

Can I use Bitbuy from anywhere in Canada?

Bitbuy serves Canadian residents in supported provinces. Check eligibility on Bitbuy’s site if you are outside Canada or in a region with restrictions.

What if I don’t receive the password reset email?

Check spam/junk folders, ensure you requested the reset at the correct email, and wait a few minutes. If still missing, contact support.